Full Fabric Testimonials: What Universities and Business Schools Report After Switching
A Closer Look at Customer Experiences
Selecting a platform to support admissions, enrolment, student communication, and programme operations is a consequential decision for universities and business schools. The experiences below bring together feedback from education-sector users who describe how Full Fabric fits into their day-to-day work.
This article presents the supplied testimonials in a mixed order, retaining the reviewers’ own comments and ratings. Together, they offer a view of the areas customers most frequently discuss, including process centralisation, team autonomy, applicant experience, integrations, and support.
What Is Full Fabric?
Full Fabric is a platform used by higher education institutions to manage parts of the student journey, including enquiries, applications, admissions, enrolment, programme management, communications, and alumni engagement. Its users describe using it as a central environment for workflows and data that might otherwise sit across several separate tools.
The platform is also used by institutions with different operational models, from business schools and online universities to organisations coordinating applications across multiple universities. The reviews below reflect those different contexts.
Overall Sentiment From University and Business School Users
Across the testimonials provided, users commonly describe Full Fabric as a way to bring student-facing and administrative processes into a shared system. Several reviewers point to reduced manual work, clearer visibility of applicant progress, and greater independence for internal teams when adjusting forms, workflows, communications, and settings.
Customer support is another recurring theme. Reviewers frequently mention the responsiveness and expertise of the Full Fabric team, while others note the platform’s ongoing development and willingness to incorporate feedback. The individual reviews provide the fuller context behind these observations.
Full Fabric User Reviews
★★★★★ 5/5Autonomy and ControlWhat do you like best about Full Fabric?
What I like best about Full Fabric is the autonomy it gives me and my team. We can manage processes, track progress, and make decisions independently without constantly needing external support
What do you dislike about Full Fabric?
The only challenge I’ve encountered is that it requires a bit of technical skill to set up and customize certain features. Once you get familiar with it, though, it becomes much easier to manage
What problems is Full Fabric solving and how is that benefiting you?
Full Fabric solves the challenge of managing multiple admissions and recruitment processes in one place. It helps us keep applications, communications, and workflows organized, which saves time and reduces errors. For our team, this means we can focus more on meaningful interactions with candidates, and for candidates, the process feels smoother and more professional
★★★★½ 4.5/5Fantastic Support, Intuitive UI, and Smooth OnboardingWhat do you like best about Full Fabric?
Really good support—nice people who provide solid help in a short time.
The UI mostly works great, but it can be a bit slow sometimes. Overall, it’s intuitive to use. They’re still changing and updating a lot, so every now and then you have to relearn a few things, but the new stuff is easier to use, so it’s fine.
Onboarding was great, and they still help me with every “stupid” question I have. The new support AI also gives helpful answers.
What do you dislike about Full Fabric?
Sometimes the platform can be a bit slow, or changes get rolled out that end up breaking things. That said, when I contact support about those changes, they respond really quickly and get it fixed as fast as possible.
What can be frustrating, though, is having to relearn how things work after an update, or not knowing ahead of time how much an update will affect us. There was one feature change in particular where I really would have appreciated being informed directly about it, instead of only finding out later when something didn’t work.
What problems is Full Fabric solving and how is that benefiting you?
We use FullFabric for applications to university courses that are shared between several universities. It gives us one central tool that everyone can use, instead of having course applications scattered across different universities where no one can easily find them.
At first we didn’t have any tool in place. Then we tried FullFabric, and it works well for what we need.
★★★★★ 5/5FullFabric Keeps Evolving with Dedicated, Fast SupportWhat do you like best about Full Fabric?
No software is perfect, but FullFabric does a very good job and keeps evolving. The team is dedicated and quick to help, and they work with you to find solutions to any challenges that come up. It was always a pleasure to work with FullFabric!
What do you dislike about Full Fabric?
Some settings and features are a bit scattered in the backend. But they are aware of this and I'm sure this will evolve in a more consolidated solution.
What problems is Full Fabric solving and how is that benefiting you?
FullFabric provides the flexibility we need in our application process. Because this process needs to be fine-tuned as we go, that flexibility is essential.
★★★★ 4/5Great Admissions Platform with Responsive Support TeamWhat do you like best about Full Fabric?
What I like most about Full Fabric is that it brings the entire student recruitment and admissions journey into a single platform. It helps manage enquiries, applications, offers, and communications efficiently, while providing clear visibility across the entire admissions funnel. The platform is flexible, easy to customise, and continues to evolve with features that support the needs of higher education institutions.
What do you dislike about Full Fabric?
While Full Fabric covers most admissions and CRM requirements very well, there is still room for improvement in integrations with messaging platforms such as WhatsApp and other communication channels. Additional native integrations and automation options would help institutions create even more connected and efficient applicant communication workflows. That said, the team is highly receptive to feedback and continuously works to enhance the platform.
What problems is Full Fabric solving and how is that benefiting you?
Full Fabric helps us centralise and streamline our admissions processes, reducing manual administrative work and improving collaboration across teams. It provides a structured workflow for managing applicants, tracking progress, and communicating with prospective students. This has improved operational efficiency, enhanced the applicant experience, and given us better insights into recruitment performance.
★★★★★ 5/5Responsive Expert Support, Powerful API, and a Student-Friendly UIWhat do you like best about Full Fabric?
What I like most about Full Fabric is how incredibly responsive the support team is, along with their clear expertise. Beyond that, Full Fabric simply gets the job done and delivers what I need. Full Fabric has an extensive API that allows to integrate basically every other tool that you require. The UI for the students is easy to use. The backend side requires a bit of training for the team as it is really powerful. With power comes complexity. But there's a good AI help available, and whenever your stuck, the support team is there.
What do you dislike about Full Fabric?
The backend's UI could be more intuitive, but they're currently working on a new approach to streamline the whole thing.
What problems is Full Fabric solving and how is that benefiting you?
Full Fabric handles all of our student registration and campus management processes. We are an online university and wouldn't be able to operate smoothly without such a tool.
★★★★½ 4.5/5All-in-One Student Journey Platform with Excellent SupportWhat do you like best about Full Fabric?
We have been using this software in education for many years and are very satisfied with it. It supports our entire student journey—from application and admission through enrolment and programme management, all the way to graduation and alumni relations.
The platform offers all the functionality we need in one integrated system, making our processes more efficient and easier to manage. We are also very happy with the excellent support: the team is responsive, knowledgeable and always willing to help.
What do you dislike about Full Fabric?
Because the software covers so many processes and offers extensive functionality, it can initially feel complex for new users. Some training and time are needed to become familiar with all the features.
What problems is Full Fabric solving and how is that benefiting you?
FULL FABRIC helps us manage the entire student journey in one integrated platform—from initial enquiries and applications to enrolment, programme management, graduation and alumni engagement. It reduces the need for separate systems, avoids duplication of work and gives us a clear overview of each student’s progress.
This saves our team time and helps us communicate more effectively with candidates, students and alumni. Having reliable data in one central place also supports better reporting and more informed decision-making.
★★★★★ 5/5Independence and FlexibilityWhat do you like best about Full Fabric?
FullFabric has significantly streamlined our processes. Tracking each student's status and collaborating with colleagues is straightforward, as everyone can access the same information. This shared access helps minimize misunderstandings and speeds up our response times. One of the biggest advantages is the autonomy it offers, allowing us to implement new features or components independently, without having to rely on others.
What do you dislike about Full Fabric?
Sometimes it can take a while to locate certain settings or information, but after you become accustomed to it, the experience improves considerably.
What problems is Full Fabric solving and how is that benefiting you?
FullFabric solves the issue of relying too much on external teams to manage or adjust processes. The platform gives us much more autonomy to implement features ourselves, such as updating forms, adapting workflows, modifying communications, or adjusting settings without needing technical support. This independence speeds up our work and allows us to respond quickly to operational needs.
★★★★½ 4.5/5Fantastic, Responsive Team That Grows With Your OrganizationWhat do you like best about Full Fabric?
The Full Fabric team is fantastic: responsive, helpful, flexible. They've grown with our organization over the last 4 years and as they've supported our growth, they've responded to our feedback and requests. I think the best part of Full Fabric as a technology partner is the team and the organization itself. Excellent partners.
What do you dislike about Full Fabric?
We adopted the platform early in our growth trajectory, when we had a much smaller audience. The platform isn't perfectly suited to our current model, with an audience of hundreds of thousands of applicants and alumni. Large imports, exports, and campaigns (in the scale of 10s of thousands to 100s of thousands of records) run into delays and errors. However, we seem to be unique in our needs and use case compared to other FF customers.
Additionally a few modules are limited in their features, like custom reporting and B2B partnership management. These again seem to be edge cases for most FF customers but have been friction points for us.
What problems is Full Fabric solving and how is that benefiting you?
Full Fabric has helped us manage applications, email campaigns, and student journey tracking.
★★★★★ 5/5Perfect for Business Schools: Smooth Implementation and Continuous DevelopmentWhat do you like best about Full Fabric?
The solution is precisely tailored to the business school context, and the team therefore knows very well what solutions we need. The implementation went smoothly, and the platform is continuously being developed based on customer feedback. Overall, we feel very well taken care of.
What do you dislike about Full Fabric?
A few features are not always 100% customizable. However, the Full Fabric team always helps to look for workarounds and provides feedback to the development team so that some functions can be adjusted in the short, medium, or long term as needed.
What problems is Full Fabric solving and how is that benefiting you?
Before Full Fabric, our processes were about 80% manual and highly fragmented. The tool takes over almost all of our previous manual processes and ensures significantly more automation. As a result, only a few steps need to be done manually, and we can really focus on conversations with prospective students instead of mainly handling administrative tasks. Additionally, it enables a much more professional external appearance through the introduction of a comprehensive, genuine applicant portal, which we did not have before.
★★★★½ 4.5/5Excellent, Fast-Responding Customer SupportWhat do you like best about Full Fabric?
They have excellent customer support—absolutely amazing people who are always quick to respond.
What do you dislike about Full Fabric?
I don’t really dislike anything. Sometimes the server statistics need to be increased to maintain speed, and those issues are regularly attended to. They also actively propose developments. That said, one of my most-wanted updates still hasn’t been implemented, even though it’s been a couple of years.
What problems is Full Fabric solving and how is that benefiting you?
FF is really efficient and saves us a lot of time. Even though we haven’t fully utilised it yet, we wouldn’t want to work without it.
Additional Institutional Testimonial
O. Olson, Director of Global Education, Maastricht School of Management
“Full Fabric greatly reduces the need for disparate tools. It brings almost everything together in one easy-to-use platform which has had a positive impact on productivity and student satisfaction.”
What These Testimonials Show
The testimonials describe Full Fabric as a central platform for education teams seeking to coordinate admissions and wider student journey activities. While each institution has its own workflows and scale, the supplied feedback consistently highlights time savings, shared visibility, flexibility, and responsive support as meaningful parts of the customer experience.